Remote Support

This page provides you with the Quick Support Tool by TeamViewer:

TeamViewerQS.exe (~14 MB)

Using this tool FRENCO can connect to the attached Microsoft Windows PC in case of problems with a measunring device.

Procedure

  • The computer to connect to must have an internet connection.
  • Download TeamViewer Quick Support (TeamViewerQS.exe) from this page and run it on the corresponding coomputer after consultating with FRENCO.
  • After starting the software FRENCO will get a request for service automatically.
  • A FRENCO employee will connect to the computer. you can see the screen at any time.
  • You may contact FRENCO by phone simultaneously.