Privacy Policy

Protecting the security and privacy of your Personal Information is important to FRENCO and to the way we conduct our business in compliance with laws on privacy, data protection and data security in the countries in which we maintain Web sites. We hope the policy outlined below will help you understand what information FRENCO may collect and how FRENCO uses and safeguards that information.

The operator of this Web site is:

FRENCO GmbH
Jakob-Baier-Straße 3
90518 Altdorf
Deutschland
+49 (0) 9187 9522-0
+49 (0) 9187 9522-40
frenco@frenco.de

Security

FRENCO takes precautions to ensure the security of your Personal Information and strives to keep it accurate.Your Personal Information is stored and processed exclusively in Germany, not transmitted to third parties and carefully protected from loss, destruction, falsification, manipulation, and unauthorized access or unauthorized disclosure.

Personal information

The use of the offers and services is generally possible without providing Personal Information. It is up to you to decide wheather or not you provide it to us (e.g., by registration, contact via a contact form or surveys). If you do not want your Personal Information collected, please do not submit it to us. When you do provide us with Personal Information, we use it to respond to your inquiry, process your order or provide you access to specific account information. Also, to support our customer relationship with you: We may store and process Personal Information and share it with our agents to better understand your business needs and how we can improve our products and services; or we may use Personal Information to contact you about a FRENCO offer in support of your business needs or to conduct online surveys to understand better our customers’ needs and profiles. If you choose not to have your Personal Information used to support our customer relationship, we will respect your choice. We do not now (and do not intend to) sell, rent or otherwise market your Personal Information.

Information collected automatically (“Logging”)

When you access our Web sites, we automatically (i.e., not by registration) collect information that is not personally-identifiable. That is:

  • Web site from which you came from
  • Accessed sites (or requested files, which are necessary to display the contents)
  • Time of request
  • Size of the requested files
  • Status of whether the request was successful

When logging on to the service server (Customer-Login), the following additional information is obtained:

  • Username
  • IP address

We may use this information to measure the use of our Web sites and improve their content. We do not associate this data with any other Personal Information. The data will be deleted automatically after 7 days at the latest.

“Cookies” on your computer

When you view one of our Web sites, we may store some information on your computer in the form of a “Cookie” to automatically recognize you the next time you visit. Cookies can help us in many ways, for example, by allowing us to tailor a Web site to better match your interests or to save your password so that you do not have to re-enter it each time. If you choose not to be recognized, please set up your Internet browser accordingly.

Children

No Personal Information should be submitted to FRENCO web sites by children without the consent of their parent or guardian. FRENCO encourages all parents or guardians to instruct their children in the safe and responsible use of their Personal Information while using the Internet. FRENCO will not knowingly collect or use any Personal Information collected from children for any purpose whatsoever, including disclosure to third parties.

Your rights

You have the right to request information about which data (e.g. name, address etc.) about you is stored at FRENCO GmbH. You also have the right to have your personal data corrected or deleted. Please send your inquiries to dataprotection@frenco.de.

Use of Google Maps

This Web site uses Google Maps API to display geographical information. When using Google Maps, Google also collects, processes and uses data about the use of map functions by visitors. You can find more information about Google’s data processing in the Google Privacy Policy. There you can also change your personal data protection settings in the Data Protection Center.

Detailed instructions for managing your own data in connection with Google products can be found here.

Links to other websites

FRENCO’s web site contains links to other Web sites. FRENCO is not responsible for the privacy practices or the content of other Web sites. Illegal contents were not recognizable at the time of linking. However, permanent monitoring of the content of the linked pages is unreasonable without concrete evidence of a violation of the law. If we become aware of any infringements, we will remove such links immediately.

Questions and comments

If you have any questions or comments about FRENCO’s Data Privacy Protection Policy (e.g., to review and update your Personal Information), please contact our IT staff at frenco@frenco.de. As the Internet matures, so will our Data Privacy Protection Policy. We will post changes to our Data Privacy Protection Policy on this page as soon as the commitment has been made to alter any existing policy.